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Returns with The Lush Home

Returns, Exchanges and Refunds

Returns:

We want you to feel like every item is the perfect match for your lush home. If it’s not the right fit, let us help you get it sorted. 

You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted. 

There are a few items that can’t be returned:

  • Clearance items
  • Gift cards
  • Personalized items
  • Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
  • Items marked “Non-Returnable” on the sale page
  • Items you have already assembled

However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.

  

Return Shipping

Return shipping costs will be deducted from your refund and can vary depending on the location of the return. 

For items delivered via UPS or FedEx: Print the shipping label from your return confirmation email, and bring the package to a nearby drop-off location.

 

Damaged or Defective Items

We know how frustrating this situation can be. Return shipping for damaged or defective items is free — just pick your preferred resolution:

  • Replacement parts (e.g. table leg)
  • A replacement item
  • A refund

We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.

We apologize for your less than perfect experience.

Exchanges:

If you’d like to exchange an item for a different color, different size, or different product altogether, we are happy to help you with that! There are two ways to exchange an item, depending upon your preference.

  • Before the return: To receive the new item sooner, you can go ahead and place an order for the new item before you return the old item. We will credit your account or the original payment method once we receive the return. Please note, you cannot use your store credit until we have credited your account.
  • After the return: Follow the same steps as a regular return. Once you receive your refund, use your store credit or credit card to place a new order.

Return shipping costs still apply for all exchanges and will automatically be deducted from the refund amount.

Refund Options: 

You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount. 

 

What are my refund options?

You can receive a refund to Store Credit or to your original payment method, minus return shipping costs as per our Return Policy.

When will I receive my refund?

For store credit and gift card refunds, we’ll credit your account within 1 business day once we’ve received notification that you have returned your item(s).

For credit card refunds, we’ll begin issuing your refund once we’ve received notification that you have returned your item(s). Most banks will process the refund within 3-5 business days.

For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.

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