We want you to feel like every item is the perfect match for your lush home. If it’s not the right fit, let us help you get it sorted.
You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
There are a few items that can’t be returned:
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
Return shipping costs will be deducted from your refund and can vary depending on the location of the return.
For items delivered via UPS or FedEx: Print the shipping label from your return confirmation email, and bring the package to a nearby drop-off location.
We know how frustrating this situation can be. Return shipping for damaged or defective items is free — just pick your preferred resolution:
We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.
We apologize for your less than perfect experience.
If you’d like to exchange an item for a different color, different size, or different product altogether, we are happy to help you with that! There are two ways to exchange an item, depending upon your preference.
Return shipping costs still apply for all exchanges and will automatically be deducted from the refund amount.
You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount.
You can receive a refund to Store Credit or to your original payment method, minus return shipping costs as per our Return Policy.
For store credit and gift card refunds, we’ll credit your account within 1 business day once we’ve received notification that you have returned your item(s).
For credit card refunds, we’ll begin issuing your refund once we’ve received notification that you have returned your item(s). Most banks will process the refund within 3-5 business days.
For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.